Quality
Customer-Centric Quality Standards
Customer satisfaction forms the foundation of Salcomp’s operations. We are driven by a commitment to meet and exceed both current and future quality expectations of our customers, integrating these standards at every stage of our processes. This customer-focused approach is supported by rigorous quality control policies and a robust monitoring system that tracks a comprehensive range of quality performance metrics. In addition to our own rigorous internal audits, our operations are regularly reviewed through quality audits conducted by key customers and independent inspection agencies, ensuring global compliance and consistency.
Salcomp’s Quality Policy: A Structured Approach to Excellence
To guide our organization towards uncompromising quality, Salcomp upholds a clear and structured Quality Policy, focused on customer satisfaction, regulatory compliance, and continuous improvement:
- Customer Satisfaction: We strive to ensure customer satisfaction by delivering competitive products and services promptly, meeting market needs and driving customer success.
- Compliance and Commitment: Our commitment to fulfilling customer requirements is matched by our adherence to all relevant legislation and regulations, safeguarding both quality and compliance.
- Internal Collaboration for Quality: We foster an internal customer relationship across business functions, believing that quality improvement is a shared responsibility throughout the organization.
- Supply Chain Collaboration: Recognizing the crucial role of our partners, we expect our suppliers to meet our standards and continually advance their own quality assurance practices.
- Ongoing Development: Our dedication to quality is reflected in the continuous refinement of our products, processes, and organizational structures, which are aligned with our strategic vision and evolving market demands.
A Comprehensive Commitment to Quality Certification and Global Best Practices
Salcomp’s dedication to quality is validated through our global certifications and standards compliance. Our manufacturing facilities in China, India, and Brazil, as well as our R&D and global sales and marketing functions, are ISO 9001 and ISO 14001 certified, demonstrating our commitment to both quality management and environmental responsibility. Additionally, Salcomp has attained the BSMI RoHS certification to ensure product safety and compliance with electromagnetic compatibility (EMC) standards.
Our Global Quality Office works across all sites, facilitating the systematic exchange and implementation of best practices to maintain high standards and drive ongoing improvements. This office ensures that our Quality Policies and Objectives align with our organization’s strategic direction, enabling Salcomp to sustain its reputation for excellence and deliver high-quality, reliable solutions that meet the needs of a dynamic and demanding global market.
